Key performance indicators (KPIs) and operational data from multiple sources inside a utility firm are consolidated into a visual interface called a utility dashboard. It offers a centralized view of vital data, including historical data, real-time data, geographic maps, and alerts and notifications. This facilitates better customer service, efficient operations, and well-informed decision-making.

Indexing, labeling, and detailed customer data are all possible. Details about consumption history are preserved.
Utilities may better understand their customers, customize services, and put ideas into action by using consumer profiling. The fundamental ideas and advantages of water and electrical utilities are identical, even though the specifics may differ.

In the event of non-AMR, AMI, or AMR metering, bills are created either automatically or manually at the end of each month.

• For manual billing, a mobile device with a mobile billing app is used to generate the bill offline, and later sync with the head end software.
• Supports both prepaid & post-paid billing.

Automatically submits consumer applications (new connections and modifications like load expansion or reduction, etc.) via a variety of channels, tracks the applications, closes them after installation, and gathers all consumer information, including GIS information, in accordance with regulations. Security, identity, and access management

• Identity management for user provisioning has ready work flow for automating approval process, access management allows role-based bio-metric authentication to required application functionality.
• Events are also logged in the system for security and audit trail.
• Data is encrypted in transmission.

Gathers, saves, and oversees meter data from several kinds of meters, including units, voltage, current, maximum demand, KWH, and tamper events.

• Data integrity checks and audits are performed.
• Supports, manual meter reading, optical meter reading, drive-by reading, AMR and AMI.
• In case of AMI, it connects with the MDAS to automatically obtain meter data.
• The billing module obtains data from the MDMS for automatic end of cycle bill processing.

It is possible to manually, remotely and automatically disconnect non-paying customers and re-connect them in accordance with company policies for efficient collections.

• This is done automatically in the case of AMI.
• In the case of non-AMI systems, or manual meter reading the disconnect status can be updated manually in the software based on inputs from the collection module and it can provide alerts to Utility and update the CRM system.

The way utilities like water and electricity run has been completely transformed by GIS (Geographic Information Systems). Geographic information and operational data are integrated by GIS modules, which offer useful insights and management capabilities.

• Maintains location data of all meters and other critical assets in the system.
• Provides location-based reports and ability to view non-paying consumers on google maps.

For companies of all sizes, a web-based cash counter and mobile app collection system may greatly simplify operations, boost productivity, and improve customer satisfaction. You may give your clients a flawless experience and update your payment procedures by incorporating these technologies.

• The module allows collections to be reconciled against demand
• Allows collection through various channels such as digital/online payments, Mobile cash counters, and kiosk collection at Utility office.
• This completes the revenue cycle and makes the entire metering, billing and collections cycle more productive and quicker

Capacity to generate different views and slice and dice data for decision making, demand tracking, collection, and arrears, among other uses. Comprehensive analytics are feasible.

• The reports are generated according to the administrative hierarchy of the utility.
• Required alerts & notifications can be sent on SMS and email

For utility companies, asset management is essential to the dependable and effective running of their vast infrastructure.Utilities may maximize efficiency, cut expenses, and raise customer satisfaction by managing their assets well.

• Assets (Fixed & moveable) can be tagged to entities or owners and be reorganized as per administrative /network hierarchy.

In smart metering/ AMI situation, this module reads real time upstream meter data from Feeder and Distribution transformer and correlates with downstream consumer readings to detect leakages. This helps reduce AT&C loss.3rd apart it system integration